Q8: How are your products packaged?
Options include:
- Standard: Anti - corrosion bags + cartons
- Industrial: Wooden crates / pallets
- Custom packaging available
Q9: How do we find the right products for our needs?
You can order directly by parts number through ManyWell's electronic catalog or on our MIC platform: MIC
Q10: Do you offer other brand equivalent?
If you have a project that requires similar specifications but not necessarily a ManyWell part number, we can also assist. As we mentioned, ManyWell is well known for the wide range of products it offers. Therefore, if you need something similar, feel free to let us know, we will provide you with another equivalent product of the same specification to choose.
Q11: Do you sell to individuals?
ManyWell is a B2B company that sells products to corporate clients who value our services. If you are an individual interested in receiving a quote, we will accept such requests on a case - by - case basis. We make every effort to understand your needs , but we are more committed to meeting the needs of our corporate clients.
Q12: What are your payment terms?
- Standard: 35% deposit, 65% before shipment.
- Accepted: T/T, L/C, PayPal (for small orders).
- OEM accounts: Negotiable terms.
Q13: What's your shipping policy?
- Samples: FedEx / DHL / UPS ...
- Bulk orders: Sea /Air freight
- Worldwide delivery with customs documentation
- Incoterms: EXW, FOB, CIF, DDP
Q14: What export documentations you support?
We provide:
- Commercial invoices
- Packing lists
- Certificates of origin
- Lot traceability and material testing certificates
If you require any additional certificates, please indicate this when placing your order. Any certificate requests after the order has been shipped will not be accepted.
Q15: Do you provide after - sales support?
We offer:
- 12 month warranty
- Technical consultation
- Replacement parts service
- Maintenance guides